Last year in this space, we predicted that “the humanity of the enterprise will be at center stage.” The pandemic certainly brought people front and center in ways nobody could have foreseen. COVID-19 also accelerated digital transformation, and that will have implications for core enterprise systems in 2021.
Both IDC and Gartner say that enterprise resource planning (ERP) is going to change dramatically in the coming years. IDC suggests that modular, intelligent task apps will be integral to how applications are delivered. They will be loosely coupled, opening up a whole new range of opportunities to use robotic process automation (RPA), artificial intelligence (AI) or automation.