More than a feeling: why sentiment’s the missing link in professional services success

Accountability is critical in business. Professional services companies are held to high standards, and client expectations need to be met. But are the goals being measured for each project telling the true tale of success?

Companies are well-accustomed to setting statistical KPIs on which to judge project delivery. From budget to actual cost, earned value to ROI, they each provide a clear benchmark. However, projects are powered by people – and the impact of team chemistry on project performance is rarely measured.

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The Melding of Minds: How AI and Humans are Changing the Workforce

The ongoing conversation that artificial intelligence (AI) will replace our jobs has caused much concern and speculation. Workers are wondering which skills are replaceable, which will be automated, and what they can do to ensure their skills remain competitive. As an architect working on AI, machine learning and bot technologies, however, the way I see it is this: technology is going to replace tasks, not jobs.

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Do you have what it takes to be a successful self-disruptor?

Entrepreneurs have disrupted nearly every industry, developing start-ups that transform the way business is done. Airbnb for example has changed the world of travel forever. Today, this company enjoys a value of more than $31 billion. Lyft comes in at a cool $7.5 billion, after turning the taxi service industry on its head. FinTech firms like Stripe have created mobile payment solutions that are used by leading financial services companies like Visa. Even specialized services such as computer security are dominated by disruptors like Synack.

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In a Service Economy People Matter. How Helpful Are Your Enterprise Systems?

ERP systems transform, integrate and scale businesses better today than they ever have. It’s the only system that tackles all the processes that are essential to running a business and eliminates those that aren’t. And cloud has made ERP solutions more affordable, and easier to implement and manage.

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Software will never be beautiful – it’s the experience that counts

For almost a decade, we’ve talked about wanting to modernize enterprise software user interfaces (UI) to match consumer software, but we’ve gone about it the wrong way. The modernization of UIwas proposed as a solution to meet the increased expectations that enterprise software should be as simple to use and nice to navigate as the applications we use at home from any device. But investing in software UI that merely looks beautiful is a waste of time and resources.

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Bots at Work: No Longer Restricted to the World of Science Fiction

In the 1980s, the television program Knight Rider gave a glimpse into a world where artificial intelligence could learn, communicate, and make independent decisions. The star of the show, a self-aware computer, was housed in a 1982 Pontiac Trans Am, and it intrigued viewers. They imagined how the technology could change lives, handling dull or dangerous tasks with a simple spoken command. At the time, such software sounded like a creation of science fiction. Now, less than four decades later, artificial intelligence and machine learning technology are our reality, communicating with users through natural language interfaces.

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How bots will shape the future of work in the financial industry

When the average person thinks of bots entering the workforce, scenes from X-Men: Days of Future Pastleap to mind, but actually, bots are not the future, they are already adopted and deployed among us. The reality of bots in day-to-day life is less “dominating Sentinel” and more “helpful and productive assistant.”

A bot is a piece of software that is designed and created to automate the kinds of tasks we would usually do on our own. Powered by a set of simple rules and varying degrees of artificial intelligence (AI), we can now create bots that can hold natural-sounding conversations with human beings with the aim of accomplishing tasks, such as answering questions or enabling product purchases.

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What we know — and need to know — about chatbots

It has been a dream of science fiction authors since the advent of computers: hands-free interfaces that can respond to our every whim — without the need to strike a single key.

That future is now closer than ever, with engineers across dozens of industries hard at work designing both computers and mobile devices that can interact through simple conversation. Known as natural language Interfaces (NLI), expectations are that this form of communication will spread from talking programs such as Siri, Alexa, and Cortana — and most recently, Samsung’s Bixby — to a multitude of interactive apps and programs in the coming months. And, in many cases, it already has.

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Can you have a relationship with your digital assistant?

As it gets easier to connect with one another, the lines become increasingly blurred between our physical reality and the digital world. The million-dollar question is whether the enterprise will be able to effectively manage both their intelligent machines and their human talent, an expert in the field of innovation says.

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Alexa meets Wanda – the future of enterprise computing

The power of voice controlled intelligence systems like Alexa is no longer reserved for the home. We have enhanced Alexa with enterprise skills allowing for a seamless integration between Alexa and our Digital Assistant, Wanda. The video below presented by myself and Thomas Staven from Unit4’s Innovation Labs team, demonstrates what happened when Wanda met Alexa for the first time, and what it means for enterprise computing in the future.

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