We woke up one morning and everything has changed. Although we do our best to understand and adapt to the changing environment, there seems to be no other way to survive this crisis without having the right technological infrastructure. By recognizing the value of digital transformation in advance, some companies are a bit more fortunate in this process, but some are in a difficult situation because they have not taken a step yet.
COVID-19 has changed the way we work forever. We’re all suddenly working from home, reliant on technology and aware of its limitations. Enterprise software is helping us get through the crisis, but it has some way to go to deliver the human experience we expect.
Digital transformation is breaking new grounds and redefining the future role technology will play in the enterprise. More often than not, a majority of business focus is placed on the tangible benefits transformative applications will have on external results and, ultimately, the bottom line. In particular, artificial intelligence (AI) has risen as a main focus point for its ability to accelerate processes and help organizations remain competitive in today’s unpredictable landscape. However, the benefits of AI go far beyond improved business operations and its potential to improve the internal workplace experience is often overlooked.