What we know — and need to know — about chatbots

It has been a dream of science fiction authors since the advent of computers: hands-free interfaces that can respond to our every whim — without the need to strike a single key.

That future is now closer than ever, with engineers across dozens of industries hard at work designing both computers and mobile devices that can interact through simple conversation. Known as natural language Interfaces (NLI), expectations are that this form of communication will spread from talking programs such as Siri, Alexa, and Cortana — and most recently, Samsung’s Bixby — to a multitude of interactive apps and programs in the coming months. And, in many cases, it already has.

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Author: cvjepsen

Claus Jepsen is a technology expert who has been fascinated by the micro-computer revolution ever since he received a Tandy TRS model 1 at the age of 14. Since then, Claus has spent the last few decades developing and architecting software solutions, most recently at Unit4, where he is the Deputy CTO/Chief Architect leading the ERP vendor’s focus on enabling the post-modern enterprise. At Unit4, Claus is building cloud-based, super-scalable solutions and bringing innovative technologies such as AI, chatbots, and predictive analytics to ERP. Claus is a strong believer that having access to vast amounts of data allows us to construct better, non-invasive and pervasive solutions to improve our experiences, relieve us from tedious chores, and allow us to focus on what we as individuals really love doing.

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