Infusing business processes with automation is not just the responsibility of the engineering team. It requires the involvement and buy-in from everyone in the organization. It is why we talk about our vision for AI being human-centric, as using AI should be about empowering human potential, not simply automating processes to drive efficiencies. Indeed, Andrew Buss of IDC has stated that only concentrating on efficiencies will alienate the very people you are attempting to help.

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