For decades now, users of enterprise resource planning software have been trained to believe that all the action must take place within the core of the system. ERP is coded to be the journal of record, the beating heart of the organisation, the inner circle of work and the user’s role is to browse and input.
But I’m here to tell you this approach will soon be ancient history. Why? Because the maturing of a potpourri of technologies including cloud, microservices, smarter user experiences, AI, machine learning and open APIs mean that we’re entering a new period where users will no longer be asked to slog through roundabout processes, complex user interfaces, or logging in and out of systems, none of which work the same ways as the others.