As a software professional I keep being astonished what users accept and put up with, when it comes to faulty, buggy and unfathomable useless apps or systems. You download an app from an AppStore, or if you’re older than 20, you may even install it on your laptop/desktop. Either way, you start using it – and it works fine, or at least it seems to work fine. But for some incomprehensible reason your device “blows” up. And guess what? We simply shrug and reboot the whole thing – and what’s most astounding is that we don’t even complain.
If you think about it then it’s comparable to that you every day gets the milk out of the fridge for your cereal, but randomly the milk would explode. Wouldn’t that upset you?
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Author: cvjepsen
Claus Jepsen is a technology expert who has been fascinated by the micro-computer revolution ever since he received a Tandy TRS model 1 at the age of 14. Since then, Claus has spent the last few decades developing and architecting software solutions, most recently at Unit4, where he is the CTO leading the ERP vendor’s focus on enabling the post-modern enterprise.
At Unit4, Claus is building cloud-based, super-scalable solutions and bringing innovative technologies such as AI, chatbots, and predictive analytics to ERP. Claus is a strong believer that having access to vast amounts of data allows us to construct better, non-invasive and pervasive solutions to improve our experiences, relieve us from tedious chores, and allow us to focus on what we as individuals really love doing.
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Claus Jepsen 
That depends on whether I got the milk for free. I don’t expect much from the stuff I get for free, and am often surprised at the high quality of what I can get for free. But the more I pay for something, the higher quality I expect.