As a software professional I keep being astonished what users accept and put up with, when it comes to faulty, buggy and unfathomable useless apps or systems. You download an app from an AppStore, or if you’re older than 20, you may even install it on your laptop/desktop. Either way, you start using it – and it works fine, or at least it seems to work fine. But for some incomprehensible reason your device “blows” up. And guess what? We simply shrug and reboot the whole thing – and what’s most astounding is that we don’t even complain.
If you think about it then it’s comparable to that you every day gets the milk out of the fridge for your cereal, but randomly the milk would explode. Wouldn’t that upset you?